Refund policy

We do not issue refunds or accept returns, all sales are final. Our priority is for you to love your jewelry and we will work with you to select and/or design a piece that fits you and your lifestyle. If you are shopping for a gift, please feel free to email us for help with personal shopping or a gift card. If you've received your jewelry and encounter any issues with your piece, please reach out to us within 7 days of delivery.

If an item becomes damaged and you require a repair, please email us sales@serinkelley.com with photos for assistance. Each repair is handled case by case and depending on the state of the piece/s, costs and timing will vary.

For advice on everyday jewelry care and cleaning, please refer to our guide.